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See the section "Frequently asked question" before you proceed with this page.
Have you placed the order?
What would you like to know I can send the package to every country with the polish post mails. With the DHL I can send it everywhere except for Russia. Feel free to place another order with the correct one, though please write in the message to the seller field to cancel your previous one. Sure! Please write to sales@prox.com.pl with the title of [SWITCH SET REQUEST] and tell me what switches would you like to combine. DHL of course but it's also quite expensive. It is safe to use just a registered mail if you live close to Poland. The farther away you live, the longer it will take for the postal services to deliver your package. Please write to sales@prox.com.pl with the title of [PRE-PURCHASE QUESTION] and write your question in the message.No
Can I deliver the package to your country?
What if you chose the wrong payment method?
Can you get your own switch set?
What shipping method is the best?
You didn't find what you wanted?
What would you like to know It depends on so many factors that nothing can be said for certain. That's why it's written that the processing times are only the estimations. I can get sick, I can get to the hospital, I can experience a mental breakdown, I can have some problems with getting the parts. A lot of things can happen that can make me unable to fulfill your order quickly. Keep that in mind. It depends on which shipping method you've chosen and where do you live. The postal services in some countries are worse than the others which make any estimations incorrect. With the DHL it usually takes no more than 3 working days. With the Post it can vary from just few days to even over a dozen weeks, If you've chosen the unregistered shipping method then there's no tracking available. It depends. Some countries such as UK do not provide consistent tracking updates which can lead to no info for a few weeks. USA and Canada do not provide ANY tracking updates once the package leaves Poland. The last tracking status you'll see is "Sent from Poland". It happens. The post offices usually don't care about filling this info correctly. If you live in europe it'll probably show France or Germany, for NA it'll be United States and for Asia Japan or Korea. DON'T WORRY, IT'LL BE DELIVERED CORRECTLY AND THE INFORMATION ON THE TRACKING WILL BE CORRECTED ONCE THE PACKAGE HAS THE STATUS OF "SENT FROM POLAND". See the question How long will it take for your order to get shipped? Please write to sales@prox.com.pl with the title of [YOUR ORDER NUMBER] and write your question in the message. Please write to support@prox.com.pl with the title of [YOUR ORDER NUMBER] and write your question in the message.Yes
How long will it take for your order to get shipped?
How long will it take for your order to get delivered?
Why can't you track your order?
Why can't you track your order even with the registered shipping method?
Why the tracking shows different country than yours?
Why is it taking so long for the order to get shipped?
You didn't find what you were looking for?
I have a question and I haven't received my order yet
I have a question and I have received my order already
REMEMBER THAT I'M NOT A ROBOT, I CAN'T ALWAYS ANSWER IMMEDIATELY. IF I DO NOT ANSWER WITHIN A WEEK, JUST PLEASE WRITE TO ME AGAIN, I MIGHT HAVE LOST YOUR MESSAGE AMONG THE OTHERS. IT'S NOT EASY TO MANAGE EVERYTHING ALONE.
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